Booking and cancellation policy for stays at Fattoria Barbialla Nuova (Agricola Rasponi SAAS):
Thanks for booking your stay at Fattoria Barbialla Nuova (Agricola Rasponi SAAS). Please read the following booking and cancellation policy carefully; understanding this information is key to guarantee that booking and cancellations are handled correctly and to grant a pleasant experience to both you, our guest, and the farm management. The following policy will be strictly applied. Barbialla Nuova is not for everyone, but it is the best for some; make sure you read our ‘before booking’ page here: http://www.barbialla.it/before-you-book.
1. Booking policy
1.1. Booking policy in high and mid season
When booking, you agree to pay the whole balance 8 weeks prior to our arrival. If we don’t receive the balance within this term, we will send you a reminder. If within 10 days from the reminder the balance is still unpaid, we will be entitled to cancel the reservation and retain the deposit.
1.2. Booking policy in low season
When booking, you agree to pay the whole balance at the time of booking.
2. Cancellation and amendment policy
2.1.1. Cancellation policy in high and mid season
In high and mid season Fattoria Barbialla Nuova has a strict cancellation policy, and we strongly advise you to insure your trip in case of cancellation.
At the time of booking we charge 25% deposit of the total amount of your stay; when the deposit is paid your booking is confirmed and the apartment is reserved for you.
If you book more than 10 weeks in advance, you can cancel within 14 days from the date of your booking and the 25% deposit will be refunded, minus € 50, which will be charged to cover for bank transaction and office fees. If you don’t ask for cancellation within 14 days from booking we will consider your booking final and the 25% deposit will become non-refundable.
This is the cancellation policy in mid and high season:
More than 8 weeks prior to arrival: you loose your security deposit (25% of the total amount will not be refunded).
Between 8 and 6 weeks prior to arrival: we refund 50% of the paid balance.
Between 6 and 4 weeks prior to arrival: we refund 25% of the paid balance.
Less than 4 weeks prior to arrival: none of the paid balance will be refunded.
Early departure: none of the paid balance will be refunded.
Please note that any refund must be required on the same credit card / bank account or Paypal account that was used to pay the deposit.
2.1.2. Cancellation policy in low season
The full balance is paid at the time of booking, yet there’s a very flexible cancellation & refund policy, see below.
Cancellation more than 48 hours prior to your stay: we refund 100% of the stay minus € 50 for covering bank & office fees.
Cancellation less than 48 hours prior to your stay: we return the amount detracting the full price of the first night of your stay.
Early departure: no refund is possible.
We strongly advise you to have an insurance covering cancellation of your holiday.
2. 2. Amendment of your booking:
In high and mid season you can move the date of your arrival up to 6 weeks prior to check-in date, granted that the apartment is available for the new dates. We reserve the right to apply an administration fee of € 20 to handle such changes in your booking.
In low season you can move the date of your arrival up to 48 hours prior to check-in date.
We maintain the right to move guests to an equivalent or superior apartment in emergency situations, if required. We will send you a new booking confirmation in case we need to modify your stay.
In low season, rates depend on the number of guests. We apply a basic rate for 2 guests and we add a rate for each extra guest over three-year-old. The number of guests staying at the house is declared at booking. Any additional guest will be charged according to the seasonal rates.
In mid and high season, rates do not change according to the number of guests.
Maximum occupancy is clearly stated in the description of each rental. The person booking is responsible for respecting this maximum; additional guests must be communicated to the Farm Direction. The Farm can decide to decline the presence of extra guests for safety reasons.
The standard rates do not include extra beds, baby beds (see point 3.2), extra cleanings upon request, extra towels, products from the farm shop, farm-organized activities, or the Tourist tax (see point 4.8) and heating in Brentina Ovile and Le Trosce (see point 4.3.2).
3. 2. Extra beds, sofa beds, and baby beds:
Every guest over 3-year-old exceeding the maximum occupancy number for each apartment is considered an extra guest.
The rate for each extra guest sleeping on a sofa bed or on extra bed is € 15/night.
Extra guests must be communicated and authorized by the farm at least two weeks before check-in. Farm authorization is needed to avoid overcrowding of the apartments, and the farm reserves the right to decline the presence of extra guests if that may lead to overcrowded and uncomfortable apartment/situations.
The stay of children between 0- and 3-year-old are free of charge.
For children between 0- and 3-year-old the farm can provide the following equipment:
- baby bed and highchair at a cost of € 15/stay
- a whole baby/toddler kit including baby bed, highchair, baby bath tub, changing pad, toilet reducer, plastic plates at a cost of € 20/stay.
This equipment must be reserved at least two weeks prior to the check-in date. The farm can provide a maximum of 6 baby beds.
3. 3. Groups and parties:
We’re always happy to welcome groups and gatherings, nevertheless we never allow parties at the houses. If you need to make a party or a celebration, please contact us via email and we’ll do our best to help you in the respect of the needs of the farm and of the other guests.
4. Farm policy:
4.1. Check-in & check-out:
Regular check-in time is from 3:00 PM to 8:00 PM. It is essential that you contact us to let us know your arrival time.
We charge € 35,00 for late check-in from 8:00 PM to 10:00 PM.
After 10:00 PM, we are closed. Guests will check-in the day after, and you will forfeit your first night at the farm.
Check out is by 10:00 AM on the day of your departure.
4.2. General information:
Our Reception is located one kilometer from the main road on a dirt driveway. The apartments are located on top of of the hills overlooking the farm, which is a further 10-minute drive along a dirt road. All houses are a 5-minutes drive from one another. Le Trosce and Doderi are also connected by a 15-minute walking trail through the forest.
Dirt roads can be followed by any city car. We suggest to avoid sport and low cars in general.
The farm is very quiet. Nevertheless, we remind to our guests that sometimes the surroundings of the houses need (noisy) maintenance, such as grass mowing, and that there could be noisy neighbors.
Please read the website carefully as we take no responsibility if your choice of accommodation is inappropriate for your needs.
4.3.1. Accommodation information:
All apartments are fully furnished and include linen, towels, cookware and kitchen equipment.
Electricity, central heating and hot water are included in the rental price unless otherwise noted (please read “Heating Systems” below). Brentina Ovile and Le Trosce have exceptions.
Pools are normally open from May 2nd to September 30th, but the exact dates are entirely subject to the management's discretion, depending on weather.
We promote restful vacations in the midst of a very natural environment; accordingly, our houses do not have television, telephones, microwaves or air conditioning (these farmhouses stay cool in summer as long as you follow a couple of basic rules). All rentals have access to washing machines and barbecues, and each apartment comes with a pergola for your outdoor meals..
4.3.2. Heating systems:
Following the CO2 emission guidelines of the Comune di Montaione we can only turn the heating on between November 1st and April 1st. Exceptional use of heating in unauthorized dates will be subject to the discretion of the Management.
All of our rentals have heating systems. Most apartments have wood-burning centralized furnaces, which allow us to heat your accommodation with the wood straight from our forests. Several (but not all) units also have fireplaces; this is clearly stated in the house description.
To lower the impact of heating on environment, we ask our guests to keep heating at maximum 21°C. We ask that guests use the heating conscientiously and take care to close the windows and external doors when the heating is on.
Brentina Ovile and Le Trosce are exceptions. These two accommodations have autonomous gas-powered heating furnaces. Due to abuses in the past, these two apartments have a co-pay for the gas used. You can monitor your gas usage through a gas gauge, and you will be charged €3 per cubic meter of gas used. If the heating system is properly used, these charges tend to be quite low.
Your credit card details will be required upon your arrival as a guarantee, and can be used to cover the costs of any improper use of the property, such as damages to the houses and furnitures. We deliver all units in a certain condition and expect them to be returned as such.
We reserve the right to insist on extra obligatory cleanings at the guest’s expense if we find that the apartment is not being maintained in a state of reasonable cleanliness. If we find the apartment in excessive disorder upon check out, you will be notified, a cleaning surcharge will be applied directly to the credit card provided and an itemized bill will be sent to you.
If any serious damage incurred during your stay (eg: a carpet was spotted with wine, walls were painted by children, chairs or windows were broken) we kindly ask our guests to inform us during their stay, and we’ll check together the entity of the damage and potential refund to the farm. If we are not notified of such damages, Fattoria Barbialla Nuova (Agricola Rasponi SAAS) is authorised to charge the credit card collected at check-in with the amount needed to fix property damages and an itemized bill will be sent to you.
4.5. No mixing of equipment and furniture
Indoor furniture is not allowed outside, and outdoor furniture is not allowed inside the apartments. Additionally, the guests agree to take care that furniture and the equipment found in each house (including plates, cookware, kitchenware) are not exchange/mixed among different apartments. The farm reserves the right to apply a fee of €20 for each hour spent reorganizing the equipment/furniture.
Guests are requested to be considerate of others. Inappropriate behaviour may force to remove the guests from the property with no refund.
Guest should keep noises to a minimum between 10:00 pm and 9:00 am.
Fattoria Barbialla Nuova (Agricola Rasponi SAAS) cannot accept liability for theft, loss or damage to the guest’s property during, or as a result, of your stay.
This is a working farm and, while the utmost care is taken to provide a family-friendly experience, there are inherent dangers present in such a natural setting. By completing a booking, guests accept full responsibility for their safety and the safety of all members of their party.
4.8. Tourist Tax:
The town of Montaione requires all tourists to pay a tax of 1 euro per person per night up until the sixth night of the stay (children under the age of 14 are exempt). This tax must be paid in cash upon arrival. You may refuse to pay the tax by filling a form that we can provide.
We’re happy to welcome your pets, provided that they are well-behaved, non aggressive, and respectful of the house and of the other guests. To compensate the extra cleanings that our hairy friends require, we ask € 20 fee for each pet.
Any problems with rentals or the property in general must be communicated to management within 24 hours. We will do our best to satisfy any needs and rectify any problems, but we can only do this if we are notified in a timely manner.